Our Process

Describe the space.

Start with the full service address and a list of rooms where standing water is visible. Explain the floor finishes, approximate spread and anything that restricts your view. Say whether the source is stopped or uncertain.

Confirm the proposed assessment.

The contractor confirms address coverage and availability. Ask what the initial visit includes, how it is charged and who can provide access. A location page does not reserve an appointment.

Review the pickup proposal.

Ask which floor areas are accessible, what equipment setup is proposed and how furniture handling will be addressed. Have any exclusion and additional charge explained before authorizing service.

Keep the next stage defined.

After bulk pickup, ask what remains damp or unresolved. Further assessment, drying or material work may be proposed separately. Review the reason, scope and price before approving that stage.

Keep the paperwork together.

Save the room list, agreed scope and invoice. Ask what service records are available if you need to discuss the loss with an insurer.